Frequently asked questions

Shipping & Delivery

How are deliveries made within Istanbul?
Your orders within Istanbul, for orders placed by 3:00 PM, are delivered on the same day by our own operations team.
This ensures that your products are delivered to you quickly and securely without going through the cargo process.

How are orders outside Istanbul shipped?
Your orders outside Istanbul are handed over to the contracted cargo company on the same day.
The estimated delivery time by the cargo company is 2-3 business days.

When will my order be shipped?
All orders are processed on the same day after payment confirmation and shipped as quickly as possible.

How can I track my order?
For your shipped orders, a tracking number will be sent to you, allowing you to track the process instantly.
Product Authenticity & Security

Are your products original?
Yes. All products sold on KoreTürkiye are 100% original.

Where do you source your products?
Our products are sourced directly from manufacturers and authorized suppliers.
For some brands, products are delivered to us directly from the manufacturer/factory.

How can I be sure of authenticity?
Customer trust is fundamental to us. Upon request, we can transparently share:

  • Purchase invoices
  • Supply documents
  • Information regarding the product's origin

Are your products reliable?
The brands we sell are globally recognized and have undergone dermatological testing.
Contact & Support

How can I contact you?
You can contact us at any time:

We offer 24/7 support for all your inquiries.

How quickly do you respond?
All messages are responded to as quickly as possible, usually within the same day.

Do you help with product selection?
Yes. We would be happy to assist you in choosing products suitable for your skin type and needs.
Where are your products manufactured?

The products we receive, which are 100% Korean-made and original, are sourced from each brand's own factory.
How much is the shipping cost?

Shipping costs are calculated based on your location and the items in your order. You will always know the shipping cost before making a purchase.